Frequently Asked Questions
Frequently Asked Questions
Ordering & Products
Are all your pieces genuine sterling silver?
Most of our jewelry is crafted from genuine 925 sterling silver for lasting quality and shine. The pieces that are sterling silver will be displayed from images & description of each product. Some pieces feature other high-quality metals and finishes, carefully selected to complement our collections and offer a variety of styles.
What's the difference between your vintage and modern pieces?
Our vintage pieces are authentic pre-owned sterling silver jewelry with unique character and history. Our modern pieces are new, contemporary designs crafted with the same quality standards.
Can I customize or personalize jewelry?
Yes! Our charm beads collection allows you to create personalized bracelets and necklaces. Mix and match to create your unique piece.
Shipping & Delivery
How long does shipping take?
Vintage pieces (in our physical inventory) typically ship within 1-3 business days and arrive within 3-7 business days in the US. Modern pieces may take 7-15 business days as they ship directly from our suppliers internationally.
Do you ship internationally?
Yes! We ship to many countries worldwide. Shipping costs and delivery times vary by location.
How can I track my order?
Once your order is placed and shipped, you'll receive a tracking number via email so you can monitor your delivery.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for unworn items in original condition. Please see our Refund Policy for complete details.
How do I initiate a return?
Contact us at TLB@pieceitogether.gmail with your order number, and we'll guide you through the return process.
Jewelry Care
How do I care for sterling silver jewelry?
Store in a cool, dry place away from direct sunlight. Clean with a soft cloth and mild soap. Avoid harsh chemicals and remove before swimming or bathing.
Will my jewelry tarnish?
Silver and other materials naturally tarnish over time, but regular wear and proper storage minimize this. Tarnish can be easily removed with a silver polishing cloth and also silica packages is an option.
Contact Us
How can I reach you?
Email: smartonetlb@yahoo.com
Have more questions? Don't hesitate to reach out - we're here to help!